You’ve created a killer product, crafted a formidable online store, cut down on the cart abandonment problem, and set yourself up to receive orders. That’s all. Can you take a rest now? Unfortunately, not so quickly.
Shipping and delivery can be a bit tricky to handle because, after all, products must get to customers in one piece and with zero delays. Whether you can handle some aspects of shipping locally or outsource to a maverick carrier, you must stay conscious of the fact that things can go wrong, and that can dent your firm’s credibility. Here is a rundown of shipping issues your e-commerce firm is likely to face and how to tackle them accordingly.
There are plenty of issues that come up that can slow down the shipping process, most prominent being snail-paced shipping. Natural disasters, running out of stock, and sending to the wrong address are just a few instances that can derail shipping. To streamline the whole process, provide your customers with a shipment tracking feature in liaison with the shipping company. Ensure that each customer can track their package in real-time using online tracking codes. Additionally, you can give your consumers constant notice about the shipping procedure, stage by stage, by using texts, emails, and phone. After all, steering customer satisfaction and brand loyalty should be your top priority.
Damaged Shipments Items
Nothing gives an e-commerce shop owner nightmares quite like spoiled or broken products, primarily if the damage occurs during shipping. For this reason, you shouldn’t be oblivious to goods returned for repair. Work closely with your shipping firm to provide a return label feature. This way, damaged products can be returned for replacement conveniently. Your customer only needs to hand them over to the delivery agent, and you can be sure to receive them at your repair or return location.
Once you’re through with the fix, you can initiate a second shipment and have the items delivered back to the buyer. Doing this will eliminate all sorts of shipping problems, right from delivery refusal to incorrect tracking info.
In search of workable solutions to reduce shipping-related problems, you may have been looking in the wrong place and spending on unnecessary things. Instead, consider implementing shipping solutions and technologies that are easy and affordable to acquire.
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